NACallMatrix respects the privacy of its Internet users and will protect that privacy with due diligence. NACallMatrix does not collect information that personally identifies individuals except when individuals provide such specific information on a voluntary basis. In all such cases, NACallMatrix will collect only information that is voluntarily provided by the user and undertakes that such information will be kept strictly confidential. Individual information provided to NACallMatrix to gain access to any NACallMatrix site or to make inquiries will not be sold or made available to a third party without the permission of the individual. NACallMatrix does reserve the right, however, to perform statistical analyses of user behaviour and characteristics, in order to measure interest in and use of the various sections of its sites so as to improve design and navigation and to gather marketing information. Only aggregated data from these analyses, not individual data, will be used for this purpose. As well, users should be aware that certain non-personal information and data may be automatically collected by NACallMatrix through the operation of what are called "cookies". "Cookies" are small text files that identify an individual computer's browser entering a web site. They allow the site to track that browser's movement through the site over several sessions. Through cookies, a web site can recognize repeat users, facilitate the user's access to and use of the site, and allow a site to track usage behaviour that will allow content improvements. NACallMatrix uses cookies only for the above-mentioned purposes and will not use them to identify users or to track non-NACallMatrix usage. If you do not want a cookie placed on your computer by the NACallMatrix, you may disable cookies altogether by modifying the Preferences section of your Netscape or Internet Explorer browser (under Edit/Preferences/Advanced). Note that it is possible that some critical aspects of NACallMatrix sites may be unavailable to you if you choose this option. If you have no problem accepting cookies, but wish to be informed of their appearance, you may turn on a warning prompt by modifying the cookie warning section in Edit/Preferences/Advanced. We occasionally use other companies, agents or contractors to perform services necessary to our operations. For example, we have partnered with other companies to process credit card transactions, analyze visitors' interaction with our site and process consumer surveys. By contractual agreement, these companies must treat your information in accordance with this Policy. We also provide postal addresses to the Post Office for delivery purposes. We will not be liable for any damages that may result from the misuse of your personal information by these companies. Security and Access For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access. We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Information about NACallMatrix and Web site Our privacy policy covers NACallMatrix and its Web sites: Organization: NACallMatrix Controller: Robert Waugh Web Sites(s): nacallmatrix.com Providing Visitors with Anonymous Access You can access our Web sites home page and browse our sites without disclosing your personal data. The services and links of our Web sites Our Web sites enable you to post information to be accessed by others. Our Web sites do not include links to third party Web service providers. Automatic Collection of Information We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals. Data Collection and Purpose Specification We collect the personal data that you may volunteer while using our services. We may also collect information about you from other sources, such as public records or bodies, or private organizations. We do not collect or use personal data for any purpose other than that indicated on the page that you enter it. Children's Privacy We do not knowingly collect personal data from children. Disclosure and Visitor Choice We may disclose our visitors' personal data to follow up on a specific inquiry that you have created. Where we disclose your personal data for the purpose indicated, we provide you with the means to opt-in to disclosure: opt-out of disclosure by indicating in a box at the point on the site where personal data is collected Where we disclose your personal data for purposes which are different from those indicated, we offer you the opportunity to consent to disclosure by indicating in a box at the point on the site where personal data is collected Confidentiality / Security We give you the option of using a secure transmission method to send us the following types of personal data: primary personal data (such as name and contact details) identifiers (such as credit card details, Web site password) Phone number and call detail We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorized access improper use or disclosure unauthorized modification unlawful destruction or accidental loss All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation. Privacy Compliance In order to demonstrate that our privacy policy accords with the above privacy instrument, we are voluntarily committed to a Self Assessment procedure Self Assessment procedure Privacy policy person : Larry Allen Privacy Support If you have an enquiry or concern about our privacy policy, please contact: Name: Robert Waugh Department: Executive Email address : rwaugh@nacallmatrix.com This Privacy statement was created using the OECD Privacy Statement recommendations which may be found at http://www.cs3-hq.oecd.org/scripts/pwv3/pws12.asp and to be consistent with the CSA Standard CAN/CSA-Q830-96, Model Code for the Protection of Personal Information. The code's 10 principles are: 1) Accountability An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization's compliance with these principles. 2) Identifying Purposes The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected. 3) Consent The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate. 4) Limiting Collection The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means. 5) Limiting Use, Disclosure, and Retention Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of these purposes. 6) Accuracy Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. 7) Safeguards Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. 8) Openness An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information. 9) Individual Access Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. 10) Challenging Compliance An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization's compliance. NACallMatrix subscribes to these principles